Help & Support

1. From the homepage, choose your learning path (Word Practice, Sentence Practice, or Conversation Practice)
2. Select a level or category that matches your skill level
3. When prompted, allow microphone access in your browser
4. Hold the microphone button while speaking, then release when done
5. Wait for AI feedback and pronunciation scoring
6. Continue practicing to improve your Icelandic!

1. Click the lock icon or camera icon in the address bar
2. Find "Microphone" and change it to "Allow"
3. Refresh the page

1. Go to Safari menu → Settings (or Preferences)
2. Click "Websites" tab
3. Select "Microphone" in the left sidebar
4. Find wordpractice.studera.is and set to "Allow"
5. Refresh the page

1. Go to iPhone Settings → Safari → Advanced
2. Tap "Website Data" or "Settings for Websites"
3. Enable microphone access
4. Alternatively: Settings → Privacy → Microphone → Enable Safari

1. Click the shield icon in the address bar
2. Click "Connection secure" → More Information
3. Go to Permissions tab
4. Find "Use the Microphone" and check "Allow"
5. Refresh the page

How the recording works:

• Hold the button down while you speak (like a walkie-talkie)
• Release the button when you're finished speaking
• The recording will automatically process and send for feedback

If the button is unresponsive:

1. Make sure microphone permissions are granted (see above)
2. Refresh the page
3. Clear your browser cache (Ctrl+Shift+Delete or Cmd+Shift+Delete)
4. Try a different browser (Chrome or Safari recommended)

1. Check that your microphone is working in other apps
2. Speak closer to your microphone
3. Reduce background noise
4. Make sure the correct microphone is selected in your system settings
5. Try using headphones with a built-in microphone
6. Check browser console for errors (F12 → Console tab)

Browser autoplay policy: Most browsers require user interaction before allowing audio.

1. Click the "Start" button or interact with the page before audio plays
2. Check your device volume and unmute if necessary
3. Try clicking the speaker icon to replay audio manually
4. In Conversation Practice, make sure you click "Start Conversation" first

1. Safari has strict autoplay policies
2. Make sure to click "Start" button before practice begins
3. Check Settings → Websites → Auto-Play and set to "Allow All Auto-Play"

• Slow internet connection: Wait for audio to fully load before playing
• Browser issues: Clear cache and refresh the page
• Device performance: Close other tabs/apps to free up resources
• Audio format compatibility: Try a different browser (Chrome recommended)

• Google Chrome (version 90+) - Best overall performance
• Safari (version 14+) - Optimized for macOS and iOS
• Microsoft Edge (version 90+) - Full feature support
• Firefox (version 88+) - Good compatibility

We've optimized the platform for iOS devices, but Safari has some unique behaviors:

• Audio autoplay: You must click "Start" before audio can play (browser security requirement)
• Speech recognition: Uses native iOS speech recognition for best accuracy
• Microphone access: Must be granted in Settings → Safari → Microphone
• Fullscreen mode: Not available on iOS Safari (browser limitation)

1. Update to the latest iOS version
2. Update Safari to the latest version
3. Clear Safari cache: Settings → Safari → Clear History and Website Data
4. Restart your device

• Excellent (90-100%): Near-perfect pronunciation
• Good (70-89%): Clear pronunciation with minor errors
• Fair (50-69%): Understandable but needs improvement
• Needs Practice (0-49%): Significant pronunciation issues

• Earn 0-50 points per response based on grammar, vocabulary, and appropriateness
• AI tutor provides feedback in both Icelandic and your native language
• Total score accumulates throughout the conversation

Spaced repetition is a scientifically proven learning method that schedules reviews at optimal intervals to maximize retention.

• The system tracks which words and sentences you've practiced
• Items you struggle with appear more frequently
• Items you've mastered appear less often
• Review intervals automatically adjust based on your performance

1. Look for the language selector in the top-right corner (flag icon)
2. Click on it to see available languages
3. Select your preferred language
4. The interface will update immediately

Available languages: English, Spanish, French, German, Polish, Portuguese, Romanian, Ukrainian, Greek, Danish, Lithuanian, Latvian, Arabic, Chinese, Tagalog

Yes! Your progress is automatically saved using browser sessions.

• Words and sentences you've practiced
• Your pronunciation scores
• Spaced repetition schedule
• Practice statistics
• Language preference

1. Refresh the page (Ctrl+R or Cmd+R)
2. Clear browser cache:
   • Chrome: Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
   • Safari: Cmd+Option+E
3. Close other tabs to free up memory
4. Check internet connection - try loading other websites
5. Disable browser extensions temporarily (ad blockers, etc.)
6. Try a different browser

• "Database connection failed": Temporary server issue. Wait a few minutes and refresh.
• "Speech recognition failed": Check microphone permissions and try again.
• "Network error": Check your internet connection.
• "Audio playback failed": Make sure audio is enabled and not muted.

1. Refresh the page
2. Clear browser cache and cookies
3. Try a different browser
4. Restart your device
5. If the issue persists, contact support

• iOS: Use Safari (native speech recognition works best)
• Android: Use Chrome (most reliable)
• Hold your device closer to your mouth when speaking
• Use headphones with a microphone for better audio quality
• Make sure you're on a WiFi connection for best performance

Conversation Practice lets you have realistic conversations with Rebekka, your AI tutor, in various scenarios.

1. Choose a scenario (e.g., Ordering at a Bakery, Coffee Shop)
2. Click "Start Conversation" to begin
3. Rebekka will greet you and start the conversation
4. Hold the microphone button to record your response in Icelandic
5. Release when done speaking
6. Rebekka will respond and give you feedback
7. Continue the conversation naturally

Yes! Click the play button (▶️) next to any of Rebekka's messages to hear it again.

Yes! Rebekka provides feedback in both:

• Icelandic - to help you practice reading
• Your native language - for clear understanding

Click the translate button (🌐) on any feedback card to switch between languages.

Please contact us for information about pricing and access.

Yes. Your voice recordings are processed for speech recognition and then discarded. We don't store audio files. Progress data is saved locally in your browser. See our Privacy Policy for details.

It varies by person, but with regular practice:

• Basic conversational skills: 3-6 months
• Intermediate level: 6-12 months
• Advanced fluency: 1-2+ years

Yes! The platform works on desktop, tablet, and mobile devices. However, progress is saved per-browser, so switching devices will start fresh.